HOW LONG DOES SHIPPING TAKE?

Please allow 1-3 days for order processing. Standard shipping is 4-7 business days, although shipping times may vary. 

Please note that Nellee’s Boutique is NOT responsible for packages lost or damaged in transit, incorrectly supplied addresses, unclaimed or refused packages, or lost/stolen packages that have been marked as delivered by USPS or other shipping carrier. If your package falls under any of these categories, please contact the shipping carrier to file a claim.

USPS: file a claim at 800-275-8777

WHAT IS YOUR RETURN POLICY?

• Items must be returned within 15 days of receiving your order.
• Items must be unworn and unwashed with all original tags still attached. 
• Swimwear, Lingerie, Bodysuits, Beauty Products and Accessories are final sale and cannot be returned.
• Shoes must be unworn and in original packaging.
• Returns must be made at your own cost (for reshipping).
• 'Sale items' are final sale and cannot be returned. 
• All returns are refunded via store credit. 

HOW DO I RETURN AN ITEM?

We are so sorry to hear that something did not work out! Please email us at info@nellees.com with a brief description of your return so we may begin the return process.

HOW LONG DO I HAVE TO RETURN AN ITEM?

All items must be returned within 15 days of receiving your order. 

I HAVE A QUESTION ABOUT MY ORDER.

Please email info@nellees.com with your name, order number, and any questions. We will be glad to help! Please allow up to 24 hours to reply to your email.