HOW LONG DOES SHIPPING TAKE?
Please allow 1-3 days for order processing. Standard shipping is 4-7 business days.
Please note that Nellee's is NOT responsible for packages lost or damaged in transit, incorrectly supplied addresses, unclaimed or refused packages, or lost/stolen packages that have been marked as delivered by USPS or other shipping carrier. If your package falls under any of these categories, please contact the shipping carrier to file a claim.
USPS: file a claim at 800-275-8777
WHAT IS YOUR RETURN POLICY?
- Items must be returned within 30 days of receiving your order.
- Items must be unworn and unwashed with all original tags still attached.
- Swimwear, Lingerie, Bodysuits, Beauty Products, Accessories, and Sale items are final sale and cannot be returned.
- Shoes must be unworn and in original packaging.
- Returns must be made at your own cost (for reshipping).
- All returns are refunded via store credit.
HOW DO I RETURN AN ITEM?
We are so sorry to hear that something did not work out! Please email us at info@nellees.com with a brief description of your return so we may begin the return process.
HOW LONG DO I HAVE TO RETURN AN ITEM?
All items must be returned within 30 days of receiving your order.
I HAVE A QUESTION ABOUT MY ORDER.
Please email info@nellees.com with your name, order number, and any questions. We will be glad to help! Please allow up to 24 hours to reply to your email.